Saturday, January 8, 2011

Kicking against the goads

Have you noticed how many times you are asked to verify your "information" these days?

When call the doctor to make an appointment, I am asked to verify address and telephone. I am asked again at check-in. I am asked whenever I call to ask a question. Multiply this by the pediatrician, ENT specialist, eye doctor, allergist, primary care physician, insurance company, Verizon customer service (i might be making that up) by seven people and six phone lines. I know they are going to ask me to verify this information every single time, and while I am sure there must be scads of people who move between the time they make a doctor's appointment for this afternoon and the appointment itself, but really. It really bugs me that I must spew this information out over and over and over. I suppose it is the impersonal nature of it that gets to me. When I call my sister, or send a message on Facebook, she is able to respond to me without needing to make sure I have the same address and phone number because we have a relationship and people I have relationships with would presumably know if Greg and I moved to a new home. So, even though we have been with the same doctors/practices/health insurance company/phone service provider for a minimum of 5 years and in many cases 10 years with absolutely no change in our "information" we must verify it every single time.

Along with that is the incessant paperwork, and signatures required, every single time for the same thing. I suppose again there are people out there whose situations change and can't or won't sign on the dotted line. I'm just not one of those people, I guess. Somehow, the professional establishments have decided that it is best practice to require this information over and over and over. And over. I suppose I would be somewhat mollified if I could just shorten it a bit. As a matter of fact, I am going to begin asking if it is enough to give them the street name, rather than house number, street, city, state, zip. Wouldn't you think that if the street name is the same the rest of it probably is, too? Why the high need to verify the info? What am I missing?

I believe I am going to begin to not be as compliant and see what happens. Well, aren't I the radical rebel?

And, yes, dear blog readers, my name, address, social, and telephone number are the same as they were the last time I posted, in case you were wondering.


Phil Stasyszen said...

Be a rebel, let me know how it works out so I can be the second behind you. ;-)

Mindy said...

Hmmm...I kinda like coming up with your own rote response to their rote in, "I have been your client for xx years and yes, all my info is the same." I promise I will let you know if it changes. If you deliver this message warmly enough, I wonder if you will indeed be remembered and even treated differently on future calls? At least at the doctors' offices. Prob not Verizon. :-) Keep us posted on what you decide to do!

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